Return & Refund Policy

We want you to feel confident supporting your nerve health with Nurovell, which is why every order is backed by our 90-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within ninety (90) days of your delivery date. There is no need to finish the bottle or prove that it did not work for you — if you are not happy, we will make it right. Approved refunds are issued to the original payment method used at checkout.

Requesting a refund is simple. Just email our customer support team at support@nurovell.com with your order number and the email address you used to place your order. Let us know that you would like a refund, and our team will review your request and reply with the next steps, usually within one business day. You can also reach us by phone at 1-302-335-7108 if you prefer to speak with someone directly.

It depends on your order. In many cases, we are able to approve your refund without requiring you to ship anything back. In some situations, our support team may ask you to return the unused portion of your product before your refund is finalized. If a return is required, we will provide clear return instructions and the correct return address when you contact us — please wait for those instructions before sending anything back so we can properly match your return to your order.

When a return is required, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method and keeping your tracking number, as we cannot be responsible for returns that are lost or damaged in transit before they reach us. If you received a damaged, defective, or incorrect item, please contact us right away and we will take care of the situation at no cost to you.

Once we receive your returned product (or approve a refund that does not require a return), we process the refund within 48 hours. After we process your refund, the time it takes for the funds to appear in your account depends on your bank or card issuer and is outside of our control — most customers see the credit within a few business days, though some banks can take longer to post it. We will send you a confirmation once your refund has been issued on our end.

Yes. If you would like to swap your order for a different Nurovell product or a different subscription option, we are happy to help with a free exchange. Simply contact our support team at support@nurovell.com, tell us what you have and what you would like instead, and we will arrange the exchange for you at no additional cost.

Our customer support team is here for you. Email us any time at support@nurovell.com — we monitor our inbox 24/7 and aim to respond quickly. You can also chat with us through live chat between 9:00 AM and 6:00 PM EST, or call us at 1-302-335-7108. We are committed to resolving any issue promptly and fairly, so please reach out to us before filing a dispute with your bank so we can help you directly.