Privacy Policy

This Privacy Policy explains how Alpha Enterprises LLC ("Nurovell," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit nurovell.com (the "Site"), purchase our products, or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other United States state privacy laws.

We collect information that you provide directly to us, information collected automatically when you use the Site, and information from third parties. This includes:

• Information you provide: Your name, email address, shipping and billing address, phone number, and payment information when you place an order, create an account, subscribe to Subscribe & Save, contact our support team, or sign up for marketing.
• Order and transaction data: Details about the products you purchase, order history, and subscription preferences.
• Automatically collected data: Device and browser type, IP address, operating system, pages viewed, referring URLs, and interaction data collected through cookies and similar technologies.
• Communications: The content of messages you send us and records of your customer-service interactions.
• Information from third parties: Data from our payment processors, shipping carriers, analytics providers, and advertising partners.

We do not knowingly collect sensitive personal information beyond what is necessary to process your orders and provide our services.

We use the personal information we collect to:

• Process, fulfill, and ship your orders, and manage your Subscribe & Save subscription and recurring billing.
• Communicate with you about your orders, subscriptions, returns, and support requests.
• Send you marketing and promotional communications where you have opted in, and allow you to opt out at any time.
• Personalize and improve the Site, our products, and your shopping experience.
• Detect, prevent, and address fraud, security incidents, and other unlawful or prohibited activity.
• Comply with our legal obligations and enforce our Terms of Sale and other policies.

We and our partners use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver relevant advertising. Some of these technologies enable third-party advertising partners to collect information about your activity across sites over time in order to serve targeted ads. You can manage your preferences through your browser settings and, where available, our cookie controls. For more information, please see our Cookie Policy.

We honor Global Privacy Control (GPC) signals. When we detect a valid GPC signal from your browser or device, we treat it as a request to opt out of the "sale" or "sharing" of your personal information for that browser or device, as described below.

We do not sell your personal information for money. We may share your personal information with:

• Service providers and processors: Companies that perform services on our behalf, such as payment processing, order fulfillment and shipping, customer support, email and SMS delivery, hosting, and analytics. These providers are contractually restricted from using your information for any purpose other than providing services to us.
• Advertising and analytics partners: Partners who help us measure and deliver advertising. Disclosures to certain advertising partners for cross-context behavioral (targeted) advertising may be considered a "sale" or "share" under some state privacy laws, and you may opt out as described below.
• Legal and safety: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Nurovell, our customers, or others.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with, or sold to, any third parties for their marketing purposes. When you provide your mobile number and opt in to receive text messages from us, that information is used only to send you the messages you signed up for, such as order and shipping updates and, where you have separately opted in, promotional offers.

We may share your mobile number with service providers that help us operate our SMS program (for example, the platform that sends the messages on our behalf), strictly for the purpose of delivering our messages to you. Message frequency varies, and message and data rates may apply based on your mobile carrier's plan. You can opt out of SMS messages at any time by replying STOP, or reply HELP for assistance. Consent to receive marketing text messages is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages.

Depending on where you live, you may have the following rights regarding your personal information:

• Right to know / access: Request details about the categories and specific pieces of personal information we have collected about you.
• Right to delete: Request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to correct: Request that we correct inaccurate personal information.
• Right to opt out of sale/sharing: Direct us not to "sell" or "share" your personal information for targeted advertising.
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, you (or an authorized agent) may submit a data subject access request (DSAR) by emailing us at support@nurovell.com. We will verify your identity before processing your request and will respond within the time frame required by applicable law. To opt out of the sale or sharing of your personal information, please also see our Do Not Sell or Share My Personal Information page. We honor Global Privacy Control (GPC) browser signals as valid opt-out requests.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our products and services, manage your account and subscription, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete, de-identify, or anonymize it in accordance with applicable law.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Payment transactions are encrypted and processed by PCI-DSS compliant payment processors, and we do not store full payment card numbers on our servers. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

The Site and our products are intended for adults aged eighteen (18) and older. We do not knowingly collect personal information from children under the age of 13 (or under 16 where applicable). If we learn that we have collected personal information from a child in violation of applicable law, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@nurovell.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last updated" date at the top of this page and, where required by law, provide additional notice. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:

• Email: support@nurovell.com
• Phone: 1-302-335-7108

Alpha Enterprises LLC
1034 E Brandon Blvd, Brandon, FL 33511, United States